Muni Achieves 10% Revenue Increase with Alepo BSS Transformation 

How Central African operator Muni modernized its 3G network using Alepo’s comprehensive BSS solution, achieving 10% revenue growth within two months while reducing churn by 7.5%. 

The Challenge: Legacy System Constraints 

Green Com S.A. (operating as Muni), a major incumbent mobile operator in Central Africa, had ambitious plans for 3G mobile network evolution but faced significant limitations from their legacy BSS platform. The system couldn’t quickly adapt to changing subscriber demands, restricting service offerings and preventing rapid monetization of new capabilities. 

Muni needed comprehensive BSS transformation to support 3G voice, data, and roaming services while enabling real-time service creation and advanced policy control. 

The Vision: Pioneer Mobile Innovation 

Muni envisioned becoming a pioneering mobile operator offering sophisticated data plans and promotions based on real-time business intelligence and value-added services. The goal was to achieve end-to-end BSS/OSS excellence while improving network operations and enabling real-time service creation capabilities. 

The Solution: Complete BSS Modernization 

Muni partnered with Alepo for comprehensive 10-month transformation delivering zero customer disturbances: 

• Alepo Service Enabler Platform: Complete BSS including convergent charging and billing, CRM, voucher management, trouble ticketing, monitoring system, and comprehensive subscriber management capabilities. 
• Advanced Network Components: PCRF, Online Charging System, Product Catalog, Recharge Manager, SCP, Call Completion System, SMSC, USSD and IVR Platform providing complete service enablement. 
• Interconnect and Roaming: Full platform supporting international services and partner management with automated billing and revenue management capabilities. 
• Comprehensive Integration: Seamless integration with Nokia MSC, HLR, and GGSN ensuring compatibility with existing network infrastructure while enabling advanced service capabilities. 

Exceptional Business Results 

The transformation delivered immediate and sustained business improvements: 

• 10% Revenue Increase: Within two months of deployment, improved network services, faster data offer rollout, and mobile VAS implementation eliminated revenue leakage while realizing full network potential. 
• Enhanced Subscriber Performance: Addition of 26,000 new subscribers with 7.5% churn rate reduction in three months following project completion, demonstrating improved customer satisfaction and service quality. 
• Advanced Service Portfolio: Launch of sophisticated mobile data offers, promotions, and comprehensive VAS including SOS Credit, Call Me Back, Missed Call Alert, and Call Collect services. 
• Operational Excellence: 24/7/365 managed services support with automated processes replacing manual billing and charging, ensuring transparent customer experience and operational efficiency. 

The Impact

Muni’s transformation demonstrates how comprehensive BSS modernization can unlock network potential while building competitive advantages through advanced service capabilities. The end-to-end solution provided immediate revenue benefits while establishing foundations for continued innovation.