Digicel Achieves 4X Cost Reduction with Cloud-Based Network Transformation 

How Digicel centralized its Caribbean network operations using Alepo’s Broadband AAA-Server, reducing recurring costs by 75% while improving scalability and reliability. 

The Challenge: Multi-Market Network Complexity 

Digicel, a tier-1 operator serving over 10 million subscribers across 25 Caribbean markets, faced mounting challenges with legacy AAA systems that had reached capacity limits across multiple island networks. Growing FTTx demand during the pandemic highlighted the need for rapid transformation.  

The operator required a unified solution that could consolidate separate AAA systems while supporting growing traffic demands and reducing operational complexity across diverse island markets. 

The Vision: Centralized Cloud Operations

Digicel envisioned a centralized, cloud-based AAA platform that would eliminate physical constraints, streamline management across all Caribbean markets, and provide the scalability needed for future growth while significantly reducing operational costs. 

The Solution: Unified Cloud-Based Broadband AAA 

Digicel partnered with Alepo to deploy a comprehensive AAA platform: 

• Cloud-Native Architecture: Private cloud deployment eliminating physical hardware constraints while providing automated functionalities and reduced manual interventions for improved security and reliability. 

• Centralized Management: Unified platform encompassing multiple Caribbean markets with streamlined network operations and simplified administration across all island locations. 

• Seamless Integration: API provisioning gateway enabling accelerated integration with existing CRM and billing systems while supporting future market additions to the centralized platform. 

• Disaster Recovery: Robust cloud-based disaster recovery solution ensuring high availability and quick service restoration across all markets. 

The Results 

• 4X Reduction in Recurring Costs: Within the first month of launch, the operator achieved a 75% reduction in recurring operational expenses through consolidation and automation. 

• Zero Downtime Migration: Seamless migration of services across 13 Caribbean island markets including Saint Lucia, Grenada, Saint Vincent, and Barbados with no service interruptions or customer complaints. 

• Enhanced Scalability: The platform now supports dynamically changing traffic demands while maintaining high quality of service and 99.999% availability through automated scaling capabilities. 

• Improved Security: Process automation bolstered network security by minimizing potential errors from manual intervention while enabling comprehensive monitoring and management. 

The Impact

Digicel’s transformation demonstrates how cloud-based network centralization can deliver immediate cost benefits while building scalable foundations for future growth. The unified approach eliminated operational complexity while improving service reliability across multiple markets. 

Quote 

“Alepo’s centralized Broadband AAA platform streamlined the management of our services in the Caribbean Islands, helping us support our growing subscriber base across our many markets,” said Oleksandr Hnydiuk, CTO H&E and Fixed at Digicel Group. “By improving our network’s scalability and ensuring high availability, Alepo’s solution has enabled Digicel to drive revenue.”