Eswatini Mobile Eliminates Network Disruptions with Digital BSS Transformation

How Eswatini Mobile modernized from legacy SaaS to on-premise Digital BSS, eliminating network outages while improving revenue and reducing churn. 

The Challenge: Legacy System Limitations 

Eswatini Mobile, the Kingdom’s third mobile operator, experienced frequent network disruptions and connection lags from their legacy SaaS BSS system. These outages were impacting customer satisfaction, increasing churn rates, and hindering growth as their subscriber base expanded.  

The operator needed to rapidly migrate to a more stable, flexible platform that could eliminate disruptions while enabling rapid offer creation and reducing maintenance costs. 

The Vision: Reliable Digital Operations  

Eswatini Mobile envisioned a modernized, on-premise Digital BSS that would eliminate network disruptions, enable advanced 4G LTE offerings, and provide the foundation for sustainable growth while reducing operational complexity through single-vendor consolidation. 

The Solution: Comprehensive On-Premise Digital BSS 

• Complete Digital BSS Stack: Full platform including OCS, CRM, PCRF, product catalog, collection management, partner settlement, and web/mobile self-care enabling comprehensive service management. 

• Custom Features: Tailored capabilities including VTU API support, multiple payment options, airtime transfer restrictions, and VVIP subscriber management meeting specific operational requirements. 

• Advanced Analytics: Comprehensive BI reporting providing complete business insights for targeted promotions and personalized customer engagement strategies. 

• 24/7 Support: Dedicated GTAC team ensuring smooth operations with rapid issue resolution and continuous system optimization. 

The Results 

The 109-day remote deployment delivered significant improvements: 

• Eliminated Network Disruptions: The on-premise solution completely resolved legacy system outages, providing stable connectivity and eliminating the frequent lags that were driving customer churn. 

• Improved Revenue Performance: Enhanced service creation capabilities and real-time audience targeting through digital channels increased customer engagement while reducing sales and marketing costs within months. 

• Reduced Operational Expenses: Single-vendor convergent platform significantly reduced OPEX within three months while providing vendor neutrality and simplified management. 

• Reversed Customer Churn: Elimination of network disruptions and improved service reliability helped Eswatini Mobile reverse previous churn trends and improve customer satisfaction. 

The Impact

Eswatini Mobile’s transformation demonstrates how strategic migration from cloud to on-premise infrastructure can resolve critical operational issues while building foundations for sustainable growth. The comprehensive approach addressed immediate reliability concerns while enabling future innovation. 

Quote 

“Alepo eased our network transformation journey. Our network capabilities have significantly improved using Alepo’s Digital Transformation,” said Genius Sihlongonyane, Chief Information Officer at Eswatini Mobile. “One of its greatest benefits was eliminating network disruptions and lags, helping us improve customer satisfaction and reduce churn rates.”