Wind Telecom Doubles Subscriber Base with Alepo AAA Cloud-Based Network Modernization

How Dominican Republic’s leading service provider deployed Alepo’s public cloud AAA solution to modernize FTTx infrastructure, doubling their customer base in under two years. 

The Challenge: Manual Network Limitations

Wind Telecom, a leading Dominican Republic provider offering FTTH, FTTO, VoIP, and IPTV services, faced growing constraints from manual network configurations required for subscriber authentication and access control. With increasing demand for high-quality internet services, their legacy system created bottlenecks that limited growth and operational efficiency. 

The operator needed digital transformation through automation to minimize errors, enhance security, and improve user experience while supporting rapid subscriber growth. 

The Vision: Cloud-First Automation

Wind Telecom envisioned transforming to a modern, automated network platform that would eliminate manual provisioning, enable agile service implementation, integrate seamlessly with existing infrastructure, and provide scalability for future expansion. 

The Solution: Public Cloud AAA Platform

Wind Telecom partnered with Alepo and integration expert Ledefyl to deploy a comprehensive cloud-based solution: 

• Cloud-Native AAA Platform: Flexible, scalable Broadband AAA deployed in public cloud with no physical infrastructure requirements, including AAA Server, EMS Portal, OLAP Server, reporting solution, monitoring tools, and configuration manager. 

• Advanced Automation: Real-time scripting engine enabling custom rule implementation, comprehensive BI reports for targeted promotions, and dynamic protocol policies adapting to changing customer needs. 

• Seamless Integration: Vendor-agnostic solution integrating with Wind Telecom’s proprietary CRM and Juniper Networks BNG platform via RADIUS, supporting diverse service types including FUP plans, unlimited data, group policies, and alert systems. 

• Comprehensive Management: Centralized configuration management with role-based access controls and advanced troubleshooting capabilities. 

The Results 

• Doubled Customer Base: Within two years of deployment, Wind Telecom doubled its subscriber base by introducing innovative features like FUP plans and captive portal monetization enabled by advanced data insights. 

• 100% Error Resolution: Automation eliminated manual intervention, resolving 100% of error cases that previously required engineering team involvement. 

• Enhanced Customer Management: Easy-to-use platform provided complete customer lifecycle control, simplified onboarding, improved account visibility, and streamlined consumption management with instant audit access. 

• Rapid Implementation Success: Public cloud deployment enabled swift implementation with zero downtime while keeping initial investment low and eliminating infrastructure management requirements. 

The Impact 

Wind Telecom’s transformation demonstrates how cloud-based network modernization can eliminate operational constraints while enabling rapid business growth. The public cloud approach provided immediate benefits while building scalable foundations for continued expansion and innovation. 

Quote 

“Alepo’s AAA has enabled Wind Telecom to streamline processes by introducing automation at every level,” said Elvy Durán, Director Network Operations. “We have recorded significant improvements in network availability and we’ve introduced innovative offerings, boosting customer satisfaction. With Alepo’s future-proof solution, we will be able to support our growing customer base over the next several years.”