Why every telco’s CX strategy should include omnichannel self-care
Customer experience (CX) remains the top differentiator for telcos to gain an edge, and omnichannel self-care is the key to a foolproof CX strategy.
Telecom 2020: Growth Drivers and Trends
A roundup of the biggest trends transforming telecom this year: 5G, IoT, AI. Learn how operators can seize these opportunities with next-gen digital BSS and 5G core solutions.
Top 7 benefits digital BSS delivers, now and in 5G
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
Alepo’s Digital BSS facilitates Tuvalu Telecommunications Corporation’s next phase of modernization and convergence
Alepo had initially deployed a billing solution for TTC’s LTE and WiFi services in 2017 On validating its success, TTC expanded its scope to a single convergent platform for all services The unified convergent platform offers support for 3G, LTE, and fixed-line subscribers Using Alepo’s web self-care portal and mobile app, TTC enables its customers […]
Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’
Alepo has been shortlisted in the Delivering Excellence in Customer Experience category Alepo has won the nomination for deployment in West Africa, which creates a compelling customer experience that cuts across a diverse set of hardware capabilities and requirements The digital enablement expert has played a strategic role in revolutionizing the African telecommunications landscape, with […]
How Partnerships Are the Key to 5G Success for Telcos
Modern partner management solutions let operators become digital ecosystem enablers, co-creating new services across industries. The best part: many advanced partnership models can be implemented even on LTE networks.
Zain Jordan improves customer experience with a major upgrade of Alepo’s AAA
The AAA will be more robust, with additional failover, monitoring, and proactive alert features.
Alepo Shortlisted for Digital Transformation Award by Telecoms World Middle East
Winners will be announced at an awards ceremony on September 24, as part of the two-day Telecoms World Middle East conference in Dubai This is the second consecutive year Alepo has been shortlisted for a Telecoms World Middle East award The nomination recognizes Alepo’s success in its own complete digital transformation, thus benefiting the telecommunications […]
m:tel launches new public WiFi plans in Bosnia and Herzegovina with Alepo’s WiFi SMP
Customers can access the internet using a range of free and paid options: watching a promotional video, logging in with social media credentials, purchasing vouchers, subscribing to plans Hotspots have been installed at prime locations in Banja Luka, including a prominent hospital and popular hotel, with more locations to be added The project soft-launched in […]
Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited
Main mobile service provider on the South Pacific island of Niue In August last year, it launched 4G/LTE plans using Alepo’s digital BSS platform The project has given residents and tourists access to new services: 4G speeds, VoLTE calls, digitized bill payment Already more than 50 percent of the Island has come on board Tuesday, […]
