Celsia Colombia Reduces Service Provisioning Time by 50% with Alepo AAA 

How Colombian renewable energy company and broadband provider modernized its fiber network using Alepo’s Broadband AAA, achieving 50% reduction in operational costs and service provisioning times. 

The Challenge: Network Performance Limitations 

Celsia, a Grupo Argos-owned renewable energy company and leading broadband service provider in Colombia, wanted to bolster its fiber broadband network in Valle and Tolima regions. With growing demand for high-quality residential internet, they needed to introduce advanced data plans with high QoS at competitive prices while streamlining network and account management operations. 

The operator required scalable platform supporting growing customer base while overcoming subscriber account control issues. 

The Vision: Modern Broadband Excellence 

Celsia envisioned upgrading network performance through modern AAA platform enabling innovative data services, maintaining high QoS and network availability, introducing fiber broadband automation, and reducing operational costs while supporting subscriber growth. 

The Solution: Comprehensive AAA Transformation 

Celsia partnered with Alepo for complete broadband modernization: 

• 5G and NFV-Compliant AAA: Advanced server with AAA EMS providing secure authentication, authorization, and accounting processes with horizontal and vertical scaling capabilities ensuring high availability. 

• Complete Infrastructure: DHCP Server and IPAM for IP address pool management, authoritative and recursive DNS solution, and advanced reporting module for comprehensive business intelligence insights. 

• Advanced Integration: Seamless integration with existing management platforms enabling complete customer account control including activations, plan changes, deactivations, and session speed management. 

• Automated Operations: Comprehensive automation including customer reminders, notifications, captive portal redirection for renewals, and accelerated customer sign-up with profile provisioning capabilities. 

The Results 

The deployment delivered measurable business improvements: 

• 50% Service Provisioning Reduction: Automated configuration through OSS integration reduced service provisioning times by more than half while enabling faster customer activation processes. 

• 50% Plan Change Efficiency: Broadband AAA enabled easy introduction and modification of innovative services including unlimited data plans and speed-based offers with dramatic time reduction for plan upgrades. 

• 50% Operational Cost Reduction: Five-nines availability, enhanced security, and comprehensive automation significantly reduced operational expenses while improving network reliability. 

• Complete Regulatory Compliance: Customer access traceability implementation ensured full compliance with local regulatory requirements while maintaining service quality standards. 

The Impact

Celsia’s AAA transformation demonstrates how modern authentication platforms can simultaneously improve operational efficiency while enhancing service capabilities. The comprehensive solution provided immediate cost benefits while building scalable foundations for continued network growth. 

Quote 

“Alepo’s solution has enabled us to fulfill our commitment to provide modern and accessible internet services to our customers,” said Diego Armando Ruiz Giraldo, Design and Engineering, Internet at Celsia. “The deployment has helped reduce overheads, enabling us to drive business success.”