Zain Jordan Achieves 100% Capacity Increase with AAA Platform Upgrade

How Jordan’s leading mobile operator upgraded to Alepo’s AAA Server, doubling subscriber base while increasing network capacity by 100% and serving 80% more requests per second. 

The Challenge: Network Growth Demands

Zain Jordan, part of the Zain Group serving 49.2 million customers across eight countries, anticipated significant subscriber growth as they expanded their fiber network through Zain Fiber FTTH services. Their legacy AAA platform couldn’t support the expected authentication demands while maintaining the security and performance standards required for their growing FTTx subscriber base. 

The operator needed seamless platform upgrade with zero downtime to meet increasing demand while preparing for future service expansion. 

The Vision: High-Performance Network Infrastructure

Zain Jordan envisioned upgrading to a modern, high-performance AAA platform that would eliminate connection errors, minimize fraud instances, support unlimited data plans, provide highly available redundancy, and enable rapid launch of future services. 

The Solution: Advanced AAA Platform Upgrade

Zain Jordan leveraged their longstanding Alepo partnership for comprehensive platform modernization: 

• Alepo AAA 11.0 Deployment: Latest platform version with extended license expansion, advanced security and fraud management features including role-based access and audit logs, and accelerated service recovery with high availability solution. 

• Enhanced Capabilities: Support for unlimited data plans, disconnect messages, change of authorization (CoA), API-based subscriber provisioning, and comprehensive reporting covering authentication/accounting requests, CDR usage, and subscriber groupings. 

• Seamless Migration: Remote migration of existing broadband subscribers with zero downtime, data format conversion from legacy systems, and centralized subscriber management interface. 

• Advanced Analytics: Enhanced reporting enabling real-time alerts, advanced troubleshooting, and valuable business insights for targeted actions and service optimization. 

The Results 

• 100% Capacity Increase: Within four months, network capacity doubled while serving 80% more requests per second, providing substantial headroom for continued growth. 

• 100% Subscriber Growth: Within eight months of deployment, Zain Jordan witnessed complete doubling of active subscriber count with online subscriber sessions tripling. 

• Enhanced Security: Advanced fraud management features including role-based access, reject management, failed login tracking, and comprehensive audit logs provided complete protection against malicious transactions. 

• Improved Customer Experience: Upgraded platform reduced issues, complaints, and customer care calls while providing faster service restoration and enhanced reliability. 

The Impact

Zain Jordan’s successful upgrade demonstrates how strategic AAA platform modernization can simultaneously improve performance and prepare networks for future growth. The advanced platform provides the foundation for continued innovation while ensuring reliable service delivery at scale.